helpspin Privacy Policy

1.1 helpspin is a PAGCOR-regulated online gaming platform serving Filipino players across the Philippines — from Metro Manila and Quezon City to Cebu, Davao, and beyond. As a regulated operator, helpspin is subject to both PAGCOR data governance requirements and the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC).

1.2 helpspin takes the privacy of its players seriously. This Policy is designed to be transparent about what data we collect, why we collect it, how long we keep it, and what rights you have over it. If you have questions not answered here, contact the helpspin Data Protection Officer (DPO) using the details in Section 13.

helpspin collects personal data in the following categories:

2.1 Registration Data. When you create a helpspin account, we collect: full legal name, date of birth (to verify the 21+ age requirement), Philippine mobile number, email address, and a username and password of your choice.

2.2 Identity Verification (KYC) Data. As required by PAGCOR, we collect copies of valid Philippine government-issued identification (such as a PhilSys card, passport, SSS ID, UMID, or driver's licence) and may collect a selfie or liveness image for biometric verification purposes. This data is used exclusively for age and identity verification and is not used for marketing.

2.3 Financial Data. We collect payment account information necessary to process deposits and withdrawals, including GCash mobile numbers, PayMaya account identifiers, and bank account numbers (BPI, BDO, Metrobank, etc.). helpspin does not store full card numbers — card-based payments are handled by PCI-DSS certified payment processors, and only tokenised references are retained.

2.4 Transaction Data. We maintain records of all deposits, withdrawals, bets, game sessions, bonus activations, and account adjustments associated with your helpspin account.

2.5 Technical & Usage Data. We automatically collect device type, operating system, browser type, IP address, approximate geolocation, session timestamps, pages visited, and game events when you use the helpspin platform. This data is used for security, fraud detection, and platform optimisation.

2.6 Communications Data. We retain records of communications between you and the helpspin support team, including live chat transcripts and any information you provide when contacting us.

2.7 Responsible Gaming Data. Where you utilise helpspin's responsible gaming tools (deposit limits, self-exclusion, session timers), we record these settings to ensure they are enforced accurately and consistently.

helpspin processes personal data for the following purposes:

• Creating and managing your helpspin player account
• Verifying your identity and age in compliance with PAGCOR KYC requirements
• Processing deposits and withdrawals through your chosen payment method (GCash, PayMaya, BPI, BDO, etc.)
• Providing access to games, promotions, and all platform features
• Detecting and preventing fraud, money laundering, and other illegal activity
• Complying with PAGCOR regulatory reporting obligations
• Enforcing helpspin's Terms & Conditions and Responsible Gaming Policy
• Providing customer support through live chat and other channels
• Sending transactional communications (deposit confirmations, withdrawal notifications, security alerts)
• Sending promotional communications where you have provided explicit consent, and subject to your marketing preferences
• Improving the helpspin platform through analysis of aggregated, anonymised usage data

helpspin does not use automated decision-making or profiling that produces legal or similarly significant effects on players, except as required for fraud and money laundering detection systems operated in compliance with PAGCOR Anti-Money Laundering (AML) requirements.

Under the Philippine Data Privacy Act, helpspin processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil the helpspin Terms & Conditions, including account management, payment processing, and game access.
• Legal Obligation: Processing required to comply with PAGCOR regulations, Anti-Money Laundering Act (AMLA) obligations, and other applicable Philippine law.
• Legitimate Interests: Processing for fraud detection, platform security, and platform improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time.

5.1 helpspin does not sell, rent, or trade your personal data to any third party for commercial purposes.

5.2 helpspin may share your personal data with the following categories of recipients, strictly as necessary:

• PAGCOR and Philippine Regulatory Authorities: As required by our operating licence, regulatory reporting obligations, and any lawful government request.
• Payment Processors: GCash (Mynt/Globe Fintech), PayMaya (Voyager Innovations), and participating banks (BPI, BDO, Metrobank) for transaction processing only.
• KYC/Identity Verification Providers: Third-party eKYC service providers for identity and age verification, operating under data processing agreements binding them to equivalent data protection standards.
• Game Providers: Limited technical data (e.g., session tokens, game event logs) shared with licensed game providers (including JILI Games and other helpspin content partners) for game delivery and RNG audit purposes. No personally identifiable information is shared beyond what is technically required.
• Law Enforcement: Where legally required by a valid court order or Philippine law enforcement request.

5.3 All third-party data processors engaged by helpspin are bound by written data processing agreements that require them to process personal data only on helpspin's instructions and to maintain security standards equivalent to those described in this Policy.

6.1 The helpspin platform uses cookies and similar tracking technologies to enable essential platform functionality, maintain your login session, and detect suspicious activity. The following cookie categories are used:

• Strictly Necessary Cookies: Required for the helpspin platform to function. These cannot be disabled and do not require consent.
• Session Security Cookies: Used to maintain authenticated sessions and protect against CSRF and session hijacking attacks.
• Analytics Cookies: Used to collect aggregated, anonymised usage data to improve the helpspin platform. These are only set with your consent.
• Preference Cookies: Store your language, game display preferences, and responsible gaming settings.

6.2 You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to use the helpspin platform.

7.1 helpspin retains personal data for the following periods:

• Account Data: Retained for the duration of your active helpspin account plus a minimum of five (5) years after account closure, as required by PAGCOR AML record-keeping obligations.
• KYC/Identity Documents: Retained for a minimum of five (5) years following account closure or the last transaction, consistent with PAGCOR and AMLA requirements.
• Transaction Records: Retained for five (5) years from the date of each transaction.
• Communications: Live chat and support records retained for three (3) years from the date of each interaction.
• Technical/Usage Logs: Retained for twelve (12) months from collection, unless required longer for security investigations.

7.2 Upon expiry of the applicable retention period, personal data is securely and irreversibly deleted or anonymised.

8.1 helpspin implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Measures include:

• AES-256 encryption for data at rest
• 256-bit TLS/SSL encryption for all data in transit
• Multi-factor authentication for all helpspin administrative systems
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular penetration testing and vulnerability assessments
• 24/7 security monitoring and intrusion detection systems

8.2 In the event of a personal data breach that is likely to cause harm to players, helpspin will notify affected players and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required by the DPA.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by helpspin:

10.1 The helpspin platform is strictly prohibited for use by persons under 21 years of age, in compliance with PAGCOR minimum age requirements. helpspin does not knowingly collect personal data from persons under 21. If we become aware that personal data has been collected from an underage individual, that account will be immediately suspended, all associated data deleted, and any deposits returned to the originating payment account.

10.2 If you believe a person under 21 has registered on the helpspin platform, please contact helpspin support immediately.

11.1 The helpspin platform is primarily operated from data centres located within the Philippines or in jurisdictions that provide adequate data protection standards. Where personal data is transferred outside the Philippines — for example, to game providers' servers or cloud infrastructure — helpspin ensures such transfers are governed by appropriate data transfer agreements that meet DPA standards.

11.2 helpspin will not transfer personal data to a foreign country or territory unless the recipient country affords a comparable level of data protection to that provided under Philippine law, or the transfer is subject to binding contractual obligations providing equivalent protections.

12.1 helpspin reserves the right to update this Privacy Policy at any time. Where changes are material, helpspin will notify registered players via the contact information on file and post the updated Policy on the helpspin platform. The "Last Updated" date at the top of this page reflects the most recent revision.

12.2 Continued use of the helpspin platform following notification of a Policy update constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must close your account.

For all data privacy enquiries, rights requests, or concerns, please contact the helpspin Data Protection Officer:

helpspin Data Protection Officer
Email: support [at] helpspin.org
Subject line: "Data Privacy Request"
Response time: Within 30 days of receipt

You also have the right to escalate unresolved complaints to the Philippine National Privacy Commission (NPC) at privacy.gov.ph.